Privacy Policy

At Familya Care Services, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our home care services.

By using our website, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

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1.  Information We Collect

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We collect two types of information when you visit our website:

A. Personal Information This includes information that you voluntarily provide when you fill out forms, request services, or communicate with us. The personal information we may collect includes:

• Name

• Address

• Phone number

• Email address

• Payment information (if applicable)

• Any other details you provide through inquiries or service requests

B. Non-Personal Information We may collect non-personal information to enhance user experience and improve our website’s functionality. This includes:

• Browser type and version

• IP address

• Device type

• Pages visited on our website

• Date and time of your visit

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2.  How We Use Your Information

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We use the information we collect for the following purposes:

• To provide home care services and respond to service inquiries

• To process payments (if applicable)

• To communicate with you regarding services, promotions, or other relevant updates

• To improve our website and services based on user preferences and feedback

• To comply with legal obligations or protect our rights, privacy, safety, and property

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3.  How We Protect Your Information

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We implement reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of electronic storage or transmission over the internet is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

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4.  Sharing Your Information

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We do not sell, rent, or trade your personal information to third parties. We may share your information with third-party service providers only when necessary to fulfill services related to your care or to process payments. These third parties are bound by confidentiality agreements to protect your information.

We may also disclose your information if required by law or in response to legal processes, such as a subpoena or court order.

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5.  Cookies and Tracking Technologies

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Our website uses cookies and similar technologies to collect information about user interactions. Cookies are small data files stored on your device that help us analyse website traffic, remember your preferences, and improve your user experience.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

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6.  Your Rights

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You have the right to:

• Access, update, or correct your personal information

• Request the deletion of your personal information (subject to certain limitations)

• Opt out of receiving promotional communications from us by following the unsubscribe instructions in the email or contacting us directly

To exercise any of these rights, please contact us at admin@familyacare.co.uk

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7.  Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

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8.  Children’s Privacy

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Our services are not intended for individuals under the age of 13. We do not knowingly collect or maintain personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our records.

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9.  Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated." We encourage you to review this policy periodically for any updates.

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10. Contact Us

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If you have any questions or concerns about this Privacy Policy, please contact us at:

Familya Care Services Ltd
Suite 4 Oyster House

Severalls Lane

Colchester, Essex

CO4 9PD
Phone: 01376 513316
Email: admin@familyacare.co.uk